Frequently Asked Questions
Health, Safety, and Tournament Format
The health and safety of players, spectators, and all involved in the events remains our top priority. We will continue to closely monitor global developments and are in constant communication with all levels of government and health authorities.
Please view our full Health and Safety measures and FAQ by clicking HERE
In and out privileges will be allowed until 5pm on Friday and Saturday and 3pm on Sunday. If you exit after those times, you will not be permitted to re-enter the stadium.
BC Place is where the whole province, and the world, comes together for the biggest and best events and exhibitions in BC. We’re committed to making sure that seniors, families, and people with disabilities have the best time possible. For more information, click BC Place Accessibility.
BC Place stadium is located at 777 Pacific Blvd., Vancouver, BC, Canada V6B 4Y8.
The friendly folk at The Bicycle Valet will be waiting to securely park your ride for FREE while you enjoy the event! Head to Gate C (Lot 457) at BC Place to drop your bike off.
BC Place has introduced a Clear Bag policy for all guests attending events at the venue to make entry faster, safer and easier for everyone. A bag check service will only be available at Gates H. Bags may be checked here for the duration of your event at a cost of $10 per bag.
- Guests are encouraged not to bring bags to the stadium.
- Guests may enter with one clear plastic bag that is no larger than 12” x 12” x 6”.
- Guests may also carry one wallet or clutch bag, no larger than 6.5” x 8.5”.
- Exceptions may be provided for diaper bags, and for medically necessary items that cannot fit into a clear bag.
All bags are subject to search, including enhanced screening, if required.
It wouldn’t be HSBC Canada Sevens without the tradition of outrageous and fun “fancy dress” costumes or donning a patriotic outfit to support one’s country. While we encourage creativity, we also value safety, respect, and good judgement. If you’re planning to attend the event, take a moment to read over our guidelines that ensure all fans can enjoy Vancouver’s biggest party!
In addition to the specific information pertaining to BC Place Prohibited Items, costumes (including items that may be deemed potentially hazardous to other guests) may be subject to enhanced inspection upon entry. Custom masks are permitted only to be worn while in your seat. Custom masks cannot be worn on the concourse or common areas. Keep costume accessories limited. Hockey sticks, tennis rackets, swords, spears, toy weapons, etc. are not permitted. Remember that costumes deemed to be offensive may not be permitted inside the stadium. This includes costumes that may offend from a religious, political, racial and/or sexual perspective.
If you need assistance on event day, please call Guest Services at 604-661-3434 or email: email@example.com
Certified service dogs (or service dogs in training) are permitted inside BC Place. All other animals are prohibited.
First Aid Stations and rovers are located throughout the concourse on level 2. Please speak with staff if you or someone you know requires First Aid assistance.
BC Place is now a cashless venue. Credit cards are accepted at ticketing, food, and merchandise locations throughout the stadium. Portable concessions accept credit cards.
Personal photography is permitted in stadium, provided the images are for personal use only. Photographic support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, professional lenses larger than 150 mm, etc.) are not permitted in the stadium.
With the event taking place in early March, and being an all-day event, we plan to have the roof closed for the duration of the tournament.
BC Place should be considered an ‘open-air’ stadium whether the roof is open or closed, and guests are encouraged to dress accordingly, based on the temperature outdoors.
Children age two and under will be admitted free as long as the child is sitting on an adult’s lap. If a parent requires a physical seat for the child, he/she must purchase a ticket.
Changing stations are located in washrooms throughout the stadium. There are also private Universal Washrooms available on Level 2.
For venue specific information on the following topics, please refer to the BC Place Guest Policies page:
- Alcohol Policy
- Bag Inspections
- Code of Conduct
- Guest Enquiries & Services
- Prohibited Items
- No Smoking Policy
- First payment will be paid upfront
- Second payment will be billed automatically one month out from the tournament
For 2.5 day tournament passes or tickets from a Canada Sevens representative:
For single day General Admission tickets purchased through Ticketmaster.ca:
- You can find your tickets in your My Ticketmaster account
- Contact Ticketmaster at 1-855-985-HELP (4357)
Mobile ticketing is a new way to access your tickets through your smartphone, offering a more convenient, safe and flexible way to view, send and receive your tickets.
With mobile tickets, all tickets are fully digital and only accessible on your smartphone. Your phone is your ticket.
Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.
No, print at home tickets (PDF) are no longer available as a ticket delivery option.
Yes – groups of 10 or more receive a $10 discount on each tournament pass purchased. This offer is good for GA tickets only.
Groups looking to purchase 20+ tickets will either have to make multiple purchases online or can contact our ticketing representatives directly at firstname.lastname@example.org.
As per BC Place’s operating procedure, one attendant ticket may be purchased with each wheelchair ticket and a seat will be provided for the guest’s attendant. Guests seated in GA seating are advised to arrive early on the day of the tournament and secure seating for additional members of their group behind the accessible platforms where the wheelchair and attendant seats are located. Guests seated in the 7s Access, 7s Reserved, or Club seats are advised to make their request known at the time of ticket purchase. Your ticketing agent will work with you to seat your group together, subject to availability at time of purchase.
Canada Sevens has designated alcohol-free seating within our Reserved and General Admission seating sections. For exact seating locations, please see below:
Section 209; Seat 101 to 109/110: Rows LL to RR
Level 200: Sections 224; Seat 101 to Section 225 Seat 1: Rows LL-VV
Food & Beverage
Centerplate, the food service provider at BC Place Stadium, offers a wide variety of meal choices in the concession stands from your classic hotdog, burger and fries to curries, short rib poutine, house smoked meat sandwiches, vegetarian chili, bacon wrapped hot dogs and house made soups and panini. Centerplate takes pride in producing a wide variety of culinary options in-house utilizing local products. For more information on Food and Beverage options visit: BC Place Food and Beverage
Outside food or drink is not permitted into the stadium. Special considerations will be made for infants (i.e. bottles and unopened baby food), and for medical reasons. Please contact BC Place by calling 604-669-2300 or email@example.com to make arrangements in advance. Any outside food or beverage will have to be consumed or disposed of at the gates.
Empty personal water bottles (with or without lids) up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Glass bottles are not allowed inside the stadium. Permitted bottles can be filled with water at drinking fountains located on the main concourse. Bottled water can also be purchased from concessions.